====== PERATURAN DIREKTUR JENDERAL PAJAK NOMOR PER-25/PJ/2016 ====== ==== TENTANG ==== ===== PENYELENGGARAAN PELAYANAN PADA KANTOR LAYANAN INFORMASI DAN PENGADUAN ===== ==== DIREKTUR JENDERAL PAJAK, ==== === Menimbang : === {{page>.:25pj2016:awal:timbang&noheader&nodate&noeditbtn&nofooter&inline}} === Mengingat : === {{page>.:25pj2016:awal:ingat:1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:awal:ingat:2&noheader&nodate&noeditbtn&nofooter&inline}} === MEMUTUSKAN : === {{page>.:25pj2016:putus&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 1 - Definisi === {{page>.:25pj2016:ps1:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:d&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:e&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:f&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:g&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:h&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps1:i&noheader&nodate&noeditbtn&nofooter&inline}} === PasalĀ 2 - Identitas KLIP === {{page>.:25pj2016:ps2:ay1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps2:ay2&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 3 - Tugas, melalui Sarana, pelaksanaan Layanan, Pengumuman ubah pelaksanaan === {{page>.:25pj2016:ps3:ay1:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay1:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay1:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay1:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay1:pr2&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay2:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay2:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay2:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay2:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay3&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay4:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay4:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay4:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay4:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps3:ay5&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 4 - info umum , sifat normatif, tidak beri, aplikasi siklip, konfirm npwp, buat billing telepon tanggung jawab === {{page>.:25pj2016:ps4:ay1:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:c:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:c:1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:c:2&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:c:3&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay1:c:4&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay2&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay3:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay3:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay3:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay3:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay3:d&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay4&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay5&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay6:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay6:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay6:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay7&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps4:ay8&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 5 - dapat tunda beri info, KLIP hubungi WP === {{page>.:25pj2016:ps5:ay1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps5:ay2&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 6 - penyampaian info meliputi, edukasi, survei, kepatuhan, apresiasi, info lainnya === {{page>.:25pj2016:ps6:ay1:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay1:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay1:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay1:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay1:d&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay1:e&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay2&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay3&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay4&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps6:ay5&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 7 - terima kelola pengaduan meliputi, teruskan dasar ketentuan === {{page>.:25pj2016:ps7:ay1:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps7:ay1:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps7:ay1:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps7:ay1:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps7:ay2&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 8 - Fungsi KLIP informasi pengaduan eskalasi jamin kualitas kendali intern rekomendasi perbaikan === {{page>.:25pj2016:ps8:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:d&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:e&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:f&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:g&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:h&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps8:i&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 9 - Eskalasi penerusan penjaminan kualitas pantau rekomendasi === {{page>.:25pj2016:ps9:ay1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:a:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:a:1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:a:2&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:a:3&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:b&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay2:c&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay3:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay3:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps9:ay3:b&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 10 - KLIP koordinasi P2HUMAS laporan triwulan === {{page>.:25pj2016:ps10:ay1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps10:ay2&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 11 - cabut PER-22/PJ/2014, ketentuan berlaku sepanjang tidak bertentangan === {{page>.:25pj2016:ps11:pr1&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps11:a&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:ps11:b&noheader&nodate&noeditbtn&nofooter&inline}} === Pasal 12 - tanggal berlaku ditetapkan 13 des 2016 === {{page>.:25pj2016:ps12&noheader&nodate&noeditbtn&nofooter&inline}} === Akhir === {{page>.:25pj2016:tetap&noheader&nodate&noeditbtn&nofooter&inline}} {{page>.:25pj2016:akhir&noheader&nodate&noeditbtn&nofooter&inline}} ==== LAMPIRAN-LAMPIRAN ==== {{page>.:25pj2016:lampiran&noheader&nodate&noeditbtn&nofooter&inline}}